Review Number: /1; Review Subject: Employees First, Customers Second: Turning Conventional Management Upside Down Vineet Nayar; Publisher. Turning conventional management upside down. By Vineet The secret was to put employees first – customers second, especially those in the value zone. Employees First, Customers Second: Turning Conventional Management Upside Down .. Written in same same fashion as it should be – upside down.I mean.

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Go ahead and read the book. In most organisations not considering its size, it is the team members who engage with the customers mostly. What did HCLT do to effect such a transformation? This book is not yet featured on Listopia. Decent read, not exactly the path-breaking stuff it is made out employees first customers second turning conventional management upside down be though.

Having the curiosity developed with the name of the book I wanted to read it. Trivia About Employees First, The leaders also introduced online portals for executives of the company to participate in company leadership, providing ideas for the next big change. Handelsbanken – a great example of a truly empowered and adaptable organazation A special introduction to Beyond Budgeting A new look at performance management M ore examples of Beyond Budgeting in action.

It is more a “eye opener” than a manual. Such an environment provides with high level of employee engagement that nurtures a culture of empowerment and initiati Yet another management book which discusses a simple idea of change in the employees first customers second turning conventional management upside down an organisation typically functions.

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The suggestions are clear enough without giving specific “how-to’s”. Books by Vineet Nayar. It is must read for every HCLite. Employees First, Customers Second: Vineet Nayar describes how the transformation advanced through four phases: Nov 07, Rahat Virk rated it really liked it.

Employees First, Customers Second – Beyond Budgeting Institute

THe book is all the more relevent today because of the proliferation of stratup and matrix structures and the changing nature of virtual and networked organisations.

But is it not too good to be true? Jun 29, Managgement M rated it really liked it.

With the IT sector facing another round of challenges during and the coming years the next phase of transformations would also be on similar emplogees.

Be the first to ask a question about Employees First, Customers Second.

Nov 18, Bruce Harbour rated it really liked it. Sep 23, Vinay Jain added it. You will enjoy it. Refresh and try again.

Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar

The book would leave you with a thought for transformation. One of the crucial changes brought to the system, as the author laments, was the introduction of an open platform wherein any employee could address an issue, expect fruitful feedback and follow up on the progress of his problem conventionnal via a tracking process.

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Aug 12, Verbiage rated it it was amazing.

Why should you read it? If you’re looking for a book that tells you something about spotting the next big paradigm shift, this is the book you should consider picking up. Clearly and warmly exposes the myths of conventional business management and the wastefulness of hierarchy and command and control centered organizations.

Employees First, Customers Second

Want to Read Currently Reading Read. I mean the chapter that should ideally be the first is included in the end. The logic seems unsupportable but in practice makes more sense than anything else.

They sent information beforehand that the workshop is about this book and that they will also have gifts for all of us. Written in same same fashion as it conventioonal be – upside down.

To ask other readers questions about Employees First, Customers Secondplease sign up. With a different perspective about how we can win the hearts of the customer by winning the hearts of the Employees first.